Refund Policy

Customer-Centric Return Philosophy

At Nina New York, we handle returns on a case-by-case basis with the goal of making our customers genuinely happy. We stand behind our products and want you to love what you receive. We’re committed to treating every customer fairly and reasonably — and we’ve found that when we do, our customers treat us the same in return. Refunds are applied to the original payment method used for purchase.

How To Return

To request a return, please contact our support team at support@nina-newyork.com with the following details:

• Order Number

• Item Name

• Reason for Return

Our friendly team will guide you through the return process.

Returns Timeframe

We’re confident you’ll love your Nina New York pieces — but if not, we accept returns for eligible items within 30 days of purchase. A return fee may apply, which can be paid during the return process. If this option is unavailable, a voucher will be issued, and the return cost deducted from your refund.
Please allow 7–10 business days after receipt for your return to be processed.

Return Conditions

To qualify for a return:

• Items must be unworn, unused, unwashed, and in original sealed packaging.

• Items showing signs of use or damage may be declined.

Return Cost

Returns due to defects, damage, incorrect items, or incomplete orders will not incur any return fees. Please notify us within 7 days of receiving your order to ensure a smooth process.

Exchanges

At Nina New York, we’re happy to assist with exchanges. Since returning items to our warehouse in China can be costly and time-consuming, our customer service team can arrange for a replacement.
Please allow up to 12 days for the new item to arrive.
This eco-conscious method reduces packaging waste and shipping emissions — and saves you time.

Non-Returnable Items

Products purchased using discount codes, automatic promotions, or marked Final Sale (e.g., over 40% off, clearance items) are non-refundable and non-returnable. Please review your selections carefully before purchasing.

That said, we’ll always do our best to support our customers — and in many cases, we’ll still offer exchanges.

Customs Delays

If your return is held at customs, this is typically due to clearance or paperwork. Nina New York cannot issue compensation until the item is received and cleared.

Customer Support:
📧 support@nina-newyork.com